At checkout, you’ll be asked to tick a box confirming that you accept our terms and conditions before your order can be processed. Those terms and conditions are set out below – some of them are general, while others cover specific processes like returns. We hope that everything is clear, but Contact us if you have any questions.
The total cost of any order will only ever be the item(s) cost, inclusive of tax where applicable, plus shipping. Shipping rates are calculated in the basket and/or at checkout, or via negotiation where indicated. For more detailed information on how shipping costs are calculated, see Shipping.
The product descriptions for each item (covering the description of goods for sale from Bryars & Bryars per the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015) are produced in accordance with the high standards of the Antiquarian Booksellers Association. Customers should find all goods to be of satisfactory quality within the limits of those descriptions, i.e. that the physical condition of any item for sale is thoroughly and correctly documented. Please note that the maps, books and prints we sell are for academic, historical, social/personal and aesthetic purposes only – e.g. maps are not intended for practical navigational use as we cannot guarantee that they are suitable for this purpose. As They Might Be Giants once sang, “every gal in Constantinople lives in Istanbul, not Constantinople” – if you plan a date in Constantinople using one of our old maps or guide books, we won’t be responsible for the consequences…
Measurements given in map descriptions pertain to the printed area unless otherwise indicated – this is a universally accepted practice among dealers and collectors since, as page/paper size can vary with time and according to use, these are the only measurements that usefully allow comparisons between various examples of the same map. The total size of any given map won’t be wildly different from the printed area measurements, but if you want to be 100% sure you have space for something on your wall you can always ask us.
All images used on this site, except where expressly stated or where clearly a social media repost, were created by Bryars & Bryars. As such we retain the copyright. We are happy for our images or writing to be shared for non-commercial purposes – please credit us. As well as being the decent thing to do, it helps to keep an image connected to its meaning. It should go without saying that our product images are unique to the item being described even when the item itself is one of n made, and should not be used to illustrate other examples of the same item.
When you place an order through the website, your card is authorised at checkout to ensure it has sufficient funds to make the payment. Pinda will then assemble everything for shipping or collection and double check all the order details. Once your order is ready to ship or collect, it will be marked ‘completed’ and your card will be charged. You will receive at least two emails from us – one is generated automatically to let you know the website has accepted the order for processing; and another is sent to let you know when it’s been shipped (along with tracking info) or is ready for collection. Customers who’ve purchased a collection-only item may receive additional email reminders.
We aim to dispatch orders within 2 working days of receiving them, and will contact you in the event of any delay.
Depending on where you want your order sent, there may be shipping restrictions in place. Different countries have different rules about importing antiques, which we have to abide by. This may result in us cancelling your order. Most of our stock is free to travel, but if we’re unable to send you something we’ll let you know as soon as possible. Your card will not have been charged. If you’re unsure about something, you can phone or email us to check before completing your order online or on the telephone. Telephone orders will be processed via the shop credit card terminal.
We may place exceptionally large orders on hold to negotiate a custom shipping quote where the automated table of rates does not provide for a particular item, or cover a sufficient percentage of our costs in shipping your order. This will be done in writing via email, and your card will not be charged until we have your agreement (also in writing).
We reserve the right to reject orders and/or suspend user accounts if we suspect a fraudulent transaction. Orders with different billing and shipping addresses may be placed on hold if we feel the need to make further enquiries.
If you tick the box at checkout to let us know your order is a gift, we’ll send the letter of authenticity (a signed description of the item) to your recipient. The hard copy of the invoice and delivery note will be sent to your billing address for your records. You can also add a gift message – type something in the text box, and Pinda will hand-write it on the card we usually send out with online orders. We do not currently offer a gift-wrapping service, as it’s very hard to wrap maps and prints (within the external packaging) without risking unwrapping damage.
Cancellations, Refunds & Complaints
If you contact us before your order is shipped, we can cancel it and your card won’t be charged. If it’s too late, or if you change your mind once you’ve received the order, you can contact us to ask for a refund.
We give refunds for any item returned to us by post or in person (within either the 14 or 30 day periods detailed below). Returns must be made to Bryars & Bryars, 7 Cecil Court, London WC2N 4EZ whether your item was purchased in the shop, online, at a fair, or under any other circumstances. The refunded amount will normally be the original cost of the item plus postage (if charged); however, we reserve the right to offer partial refunds if the returned item is damaged (excluding damage sustained in transit) either deliberately or by excessive or careless handling. Christmas cards or similar items must be returned in a useable condition (e.g. not written in). Refunds will only be authorised to the card used to make the original purchase – no cash, credit or alternative is offered. We insist that returns not made in person are made using a delivery service that furnishes a useable tracking number/facility and requires a signature – this is to ensure that the return is being made in good faith. The cost of this service will be credited to you along with your refund, and under the same terms. If you use a tracked service and the item still doesn’t reach us through the fault of the postal service/courier, you will still get your refund (the good faith works both ways).
You have 14 days from receipt/collection of your completed order to request a refund (for any or no reason), in person or in writing/email, and a further 14 days after making contact to return the goods. Concurrently, you have 30 days from purchase to request a refund under the Consumer Rights Act if your order is not as described, not fit for purpose, or not of satisfactory quality. Your refund (which if requested under the Consumer Rights Act will first be investigated and must be agreed to by us, in writing) will be issued within 14 days of us receiving the returned goods (or after receiving a valid tracking number showing that the goods returned by post have been sent).
Please note that single items with multiple pieces (e.g. sets of books or collections of maps) will only and always be treated as single items. They are listed on the website or presented in a shop as single items, with a single price. We will not entertain requests for partial refunds (e.g. returning one volume of three) – every piece that comprises the item must be returned.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations and the Consumer Rights Act, we are under a legal duty to supply goods that are in conformity with the contract established when you buy from us. If you have any complaints, please try to resolve them with us in the first instance. Your statutory rights are not affected.
A note on availability
We operate out of a shop rather than a warehouse, so all our stock is available for sale from the shelves and walls. When an order comes through we try to process it as quickly as possible, but there may be occasions when an something you’ve ordered has just been sold in the shop. All our processes are set up to minimise this possibility, but if it does happen you have our sincere apologies and assurances that you haven’t been charged.
A note on VAT
Books and maps are zero-rated for VAT. Prints attract the standard 20% rate of VAT. As most of our customers are from within the EU, we show print prices inclusive of VAT. VAT is automatically deducted at checkout where applicable, based on the billing/shipping address provided.
Collecting your order from the shop
If you choose to collect your order from the shop, you can do so between our normal opening hours of 11.00-18.00, Monday to Saturday. You’ll need to bring a note of your order number (found in the emails we send you about your order or in the Account section of the website – from which you can also print order details) and the card you used to pay with.
Orders must be collected within 14 days, starting when you receive an email telling you that your order is ready for collection, which will include a collect-by date. The collect-by date will usually be calculated to exclude Sundays and public holidays; if the shop has to be closed for any other reason once your collection period has begun, we will extend it accordingly and in writing. The collection period may be curtailed in December for orders placed in the period leading up to Christmas closing, but this will always be made clear in any order correspondence.
Alternative arrangements (such as holding your order for longer, or collection outside opening hours) can be made at our discretion, but if no arrangement is agreed any uncollected orders will be refunded and the item(s) returned to sale.
Custom shipping quotes
Some of our items require a custom shipping quote. Our table of shipping rates accommodates most of our stock, but to get the best prices for larger items we find that it’s better to book shipping using that item’s specific dimensions.
If you purchase an item online requiring a custom shipping quote, we will contact you with a price based on the item’s packaged dimensions and your shipping address. Once you have agreed to the shipping price in writing, your card will be charged for shipping plus the item’s price.
For London-based customers, we can also offer a courier quote if it’s more cost-effective on the day, and also convenient for you. The transaction will proceed as above.
If you see something on the website that you’d like to have couriered to a London address, please phone us. We can get a price from our courier and call you back to complete the transaction.
We only take payments through the website, the shop credit card terminal, the mobile credit card reader and PayPal invoices in pounds sterling. Cheques offered as payment in the shop must be drawn on a UK bank. We do not store credit card details, nor do we share customer details with any third parties. Anything you order through the website, in the shop or on the telephone remains the property of Tim Bryars Ltd (of which Bryars & Bryars is a trading name) until we have received payment in full.
Data & Privacy
None of the contact information you provide by communicating with us in any way will be shared with third parties.
Here’s how we use your information:
We use your billing and shipping addresses to process your order. The contact details you provide when placing an order will only be used to communicate with you about that particular order (and/or to solicit feedback) unless you opt to receive further communications, though we store your order details partly for analytics purposes and partly for the financial/accounting records we are obliged to keep by law. Contact details provided through the PayPal Here app during purchase at the London Map Fair or other events will only be used to send a customer copy of your credit card receipt and are not stored or accessible by us.
If you create an account on our website, the information you provide will be used to populate the relevant fields at checkout. Information about available coupons is also accessed via your account. You can amend or delete this information at any time via the website or by contacting us directly. We will never use your account information to contact you, outside of communication about particular orders (see above) or a coupon if applicable. Emails from the website are automatically generated once when you create an account, and at any time you ask to reset your password.
If, via email/the website or in the shop, you ask us to look out for other books and maps that you want, we will only use the email address or telephone number you have provided to communicate with you about that request.
If you use the website contact form we will only use the information you provide to communicate with you about your enquiry (unless you have opted into the mailing list). Uploaded files will be deleted at the close of our correspondence with you, unless we seek your permission (in writing) to keep them. Our contact form is powered by Typeform; they do not have access to any of the information you enter.
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If you opt in to our mailing list, you will receive occasional bulletins from us about new stock, content, or things that have interested us. You can opt out of this list at any time by following the unsubscribe link at the bottom of each mailing, or by contacting us directly.