Refund policy
When you place an order online, your payment method will be authorised automatically. We capture the payment manually once we have prepared the order for shipping or collection. If you wish to cancel your order and you contact us before the payment has been captured, we will void your order and your chosen payment method will not be charged. If payment has already been taken but the order has not been shipped or collected, we will cancel your order and issue a full refund either that same day or the next working day. If you change your mind once your order is in transit or has been received, you can contact us to ask for a refund per the terms set out below.
We give refunds for any item returned to us by post or in person (within either the 14 or 30 day periods detailed below). Returns must be made to Bryars & Bryars, 7 Cecil Court, London WC2N 4EZ whether your item was purchased in the shop, online, at a fair, or under any other circumstances.
The refunded amount will normally be the original cost of the item plus postage (if charged); however, we reserve the right to offer partial refunds if the returned item is damaged (excluding damage sustained in transit) either deliberately or by excessive or careless handling. Christmas cards or similar items must be returned in a useable condition (e.g. not written in).
Refunds will only be authorised to the card or payment app used to make the original purchase – no cash, credit or alternative is offered. We insist that returns not made in person are made using a delivery service that furnishes a useable tracking number/facility and requires a signature – this is to ensure that the return is being made in good faith.
The cost of this delivery service will be credited to you along with your refund, and under the same terms. If you use a tracked service and the item still doesn't reach us through the fault of the postal service/courier, you will still get your refund (the good faith works both ways).
You have 14 days from receipt/collection of your completed order to request a refund (for any or no reason), in person or in writing/email, and a further 14 days after making contact to return the goods. Concurrently, you have 30 days from purchase to request a refund under the Consumer Rights Act if your order is not as described, not fit for purpose, or not of satisfactory quality. Your refund (which if requested under the Consumer Rights Act will first be investigated and must be agreed to by us, in writing) will be issued within 14 days of us receiving the returned goods (or after receiving a valid tracking number showing that the goods returned by post have been sent).
Please note that single items with multiple pieces (e.g. sets of books or collections of maps) will only and always be treated as single items. They are listed on the website or presented in a shop as single items, with a single price. We will not entertain requests for partial refunds (e.g. returning one volume of three) – every piece that comprises the item must be returned.
Returns (under any terms) made by post or courier must be packaged using the same or similar materials we shipped them to you in, using similar packing techniques (e.g. rolled in a tube if that’s how the item was received). We will dispute any refund wherein an item has been obviously mishandled (e.g. introducing new folds into maps).
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations and the Consumer Rights Act, we are under a legal duty to supply goods that are in conformity with the contract established when you buy from us. If you have any complaints, please try to resolve them with us in the first instance. Your statutory rights are not affected.